Vice President, Service & Implementation - Major Accounts Services (Core Market Central)

Company: ADP, Inc.
Location: Norfolk
Posted on: March 29, 2025

Job Description:

We are hiring a Vice President, Service & Implementation - Major Accounts Services (Core Market Central)

• Do you get excited about working and partnering with Sales, Service, and others in the service chain to ensure success?
• Do you enjoy working through big client challenges and providing innovative and optimized solutions that blend product, process, and people?
• Are you a leader that enjoys upholding values, energizing a team, and exceeding goals? If so, you'd fit right in with this dedicated team that makes amazing things happen for each other and our clients every day.Well, this may be the role for you. Ready to make your mark?In this role as the Vice President, Service & Implementation for Major Accounts Services, you will direct all activities of the Core Market within Major Account Services to meet profitability and growth objectives established for the business.The Major Accounts Services Vice President has end-to-end client ownership in the Core Market and sets the strategy and collaborates with a broad array of field and functional stakeholders to meet all Service objectives helping drive Revenue, New Business Starts, Client Retention, Client NPS. Responsible for all activities relating to the accomplishment of market financial plans and objectives, operating plan initiatives, client experience, associate engagement, associate retention, and talent development.WHAT YOU'LL DO: Responsibilities
  • Develop and execute a strategy that supports ADP's vision to be the premier provider of HCM solutions to the Core Market. Drive growth and solutions via highly engaged associates and personalized/strong client relationships.
  • Collaborate effectively with key functional and field organizations, Sales, Global Product and Technology, HR, Finance, and Shared Services.
  • Analyze operating results of functional groups -- Service, Implementation, and Client Success to identify new areas of opportunity for growth, improved client satisfaction, and operating productivity.
  • Develop and articulate strategic objectives clearly and compellingly to all leaders and associates. Keep the organization's vision and strategic plan at the forefront of decision-making.
  • Communicate clearly defined service goals, objectives, and results to the organization.
  • Develop leaders within the organization by providing developmental assignments, coaching, timely feedback, and guidance.
  • Reward results and behaviors that support the mission, vision, and values of ADP. Develop successors.
  • Drive the ADP Employment Value Proposition throughout the organization and develop a highly engaged workforce.
  • Maintain key client and partner relationships. Develop a deep understanding of the perspective of the client and our associates and take actions to integrate their needs with the products and strategic direction of ADP. Balance client expectations with associate engagement and performance.
  • Support ADP and Major Account Services in its Business Transformation initiatives.
  • Serve as a key member of the Leadership team and partner with other ADP leadership teams as needed.
  • Assume other special projects/assignments as directed by the SVP.TO SUCCEED IN THIS ROLE: Preferred Qualifications
    • This position will sit in our Norfolk, VA location. We support a hybrid work environment with 3 days in the office and 2 days at home; not a fully remote opportunity.
    • 15+ years' experience in a fast-paced service environment. Must possess several years of successful and progressive managerial experience.
    • While a college degree is great, we will consider some education coupled with extensive work experience in a Senior Level/Executive position.
    • Experience or familiarity in the Human Capital Management space.
    • Successful experience leading a high-performing team in a high-volume client service organization.
    • Strategic thinker with the ability to assess the current situation and future trends and bridge the gap.
    • Great leadership qualities with a focus on a team-based approach using collaboration and driving an engaging and inclusive culture.
    • Integrity, ambition, and results-oriented.
    • Broad functional background and experience including managing remotely in service and operations.
    • Ability to manage effectively with clients and associates in a virtual environment.
    • Demonstrated ability in the following areas:
      • Set and meet aggressive goals for operational effectiveness.
      • Identify and develop talent across an organization.
      • Work closely with sales to bring on and retain new business.
      • Deal effectively with growth in sales and the existing client base.
      • Possess an "executive" presence and skills to build strong, working relationships from front-line people to senior executives.
      • Thorough knowledge and appreciation of quality and execution.
      • Excellent written and oral communication skills.
      • Ability to work under pressure with tight turnaround times.
      • Excellent planning and organizing skills with the ability to effectively direct/lead the market segment's overall service and implementation functions to maximize revenues and profits.
      • In-depth knowledge of financial and legal principles and practices.
      • Excellent time management, communications, decision-making, presentation, leadership, and organization skills.BONUS POINTS FOR THESE: Preferred Qualifications:
        • MBA or advanced degree strongly preferred.
        • Advanced learning via leadership development program/association.
        • Excellent people skills; able to manage diverse resources within a matrix environment toward the achievement of the common objective.
        • Outstanding mental discipline: a thorough, analytical, detail-oriented person with excellent and consistent follow-through.
        • An initiative-taking self-starting, autonomous individual who can work independently and set their own priorities, yet also function well as part of the overall team.
        • A polished, self-confident person who can influence the thinking of others through example and an open personal style.
        • A person with impeccable personal and professional ethics. Has a reputation for honesty and credibility. A person who is discreet and trusted to be highly confidential.
        • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
        • Excellent collaboration, organizational, time management, customer service, and critical thinking skills with the ability to work accurately and meet deadlines with frequent interruptions.YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
          • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
          • Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
          • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
          • Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
          • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
          • Balance work and life. Resources and flexibility to integrate your work and your life more easily.
          • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
          • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
          • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.Ready to #MakeYourMark? Apply now!A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at .Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP's operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Keywords: ADP, Inc., Norfolk , Vice President, Service & Implementation - Major Accounts Services (Core Market Central), Executive , Norfolk, Virginia