Hospital Communications Manager

Company: Sentara Health
Location: Virginia Beach
Posted on: November 10, 2024

Job Description:

City/State
Virginia Beach, VA

Overview

Work Shift
First (Days) (United States of America)

100% on-site position, located at Sentara Independence with some travel to Rockingham, Virginia.

Plan, implement, direct and manage the process of routing inbound, outbound calls. Ensure delivery of high quality communication services to employees, associated physician offices, vendors, partners, patients and their families. Implement workflow processes and procedures for establishing and maintaining effective communications between all departments.

Bachelors Degree required.
10 years of call center experience required.
10 years of leadership experience required.

Oversee Team Coordinators who oversee hospital operators for the Sentara system (12 hospitals and 4 emergency centers). Operations is 24/7/365. We help connect patients, families, providers and care teams to keep everyone informed. We manage Sentara's emergency notification system to keep everyone safe. We work together as a team to, facilitating emergency codes, paging medical providers or groups, connecting a loved one to a hospital room, verifying a status of a patient for insurance and healthcare providers, and connecting callers to their desired department.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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Job Summary

Plan, implement, direct and manage the process of routing inbound, outbound calls. Ensure delivery of high quality communication services to employees, associated physician offices, vendors, partners, patients and their families. Implement workflow processes and procedures for establishing and maintaining effective communications between all departments.

Bachelors Degree required.
10 years of call center experience required.
10 years of leadership experience required.

Qualifications:

BLD - Bachelor's Level Degree: Business Administration/Management (Required)

Call Center, Management

Skills

Active Learning, Active Listening, Communication, Complex Problem Solving, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Monitoring, Project Management, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara Health, Norfolk , Hospital Communications Manager, Healthcare , Virginia Beach, Virginia