Technical Support Analyst
Company: VirtualVocations
Location: Hampton
Posted on: October 28, 2024
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Job Description:
A company is looking for an Associate Technical Support Analyst
to provide technical assistance and support to clients and
associates.
Key Responsibilities
Receive and manage client inquiries through various communication
channels
Troubleshoot software application issues and guide clients to
resolutions
Document and track problems to ensure timely resolution and
escalate complex issues as needed
Required Qualifications
Associates or Bachelor's degree strongly preferred
Proficient in PC skills, particularly in Windows and iOS
environments
Familiarity with mobile devices, including smartphones and
iPads
1 year of technical support experience with client contact
Knowledge of Microsoft O/S, PC hardware, and experience with
ticketing systems
Keywords: VirtualVocations, Norfolk , Technical Support Analyst, IT / Software / Systems , Hampton, Virginia
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