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Software Support Representative

Company: VirtualVocations
Location: Norfolk
Posted on: November 1, 2024

Job Description:

A company is looking for a Software Support Representative to provide customer solutions and support for their software products.



Key Responsibilities

Manage and resolve software queries to maximize customer satisfaction
Identify customer training needs and organize training sessions
Complete remote installations of software products for end user satisfaction


Required Qualifications

Educated to HND level in a computing related discipline or up to 2 years' experience in a customer-facing environment
Fully conversant in aspects of healthcare and/or healthcare applications
Previous software support experience, preferably while working remotely
Proficient in CRM software and database management systems
Knowledgeable in multi-factor authentication (MFA) solutions and familiar with Active Directory, Windows 10/11, and Microsoft 365 environments

Keywords: VirtualVocations, Norfolk , Software Support Representative, IT / Software / Systems , Norfolk, Virginia

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