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Technical Support Advisor

Company: VirtualVocations
Location: Norfolk
Posted on: November 2, 2024

Job Description:

A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications services.



Key Responsibilities

Provide first contact support for voice, video, and data issues for residential and commercial customers
Diagnose, troubleshoot, and resolve customer troubles while maintaining service level requirements
Document customer interactions and escalate issues as necessary to ensure timely resolution


Required Qualifications

1+ year of customer service, help desk, troubleshooting, or call center experience
Advanced troubleshooting skills related to telephony and data products
Understanding of telecommunication products and services
Experience with ACD, trouble ticketing systems, and business applications
Ability to adhere to a work schedule and attendance guidelines

Keywords: VirtualVocations, Norfolk , Technical Support Advisor, IT / Software / Systems , Norfolk, Virginia

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