Desktop Support Technician (Job #6423)

Location: Suffolk
Posted on: November 18, 2024

Job Description:

SLAIT Consulting is currently seeking a Desktop Support Technician for our client in the Suffolk, VA area.

PRIMARY PURPOSE:

The desktop support technician provides day-to-day, hands-on support to the organization?s end user laptops, desktops, printers, and applications. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer hardware and equipment to ensure optimal workstation performance. This position is also responsible for installing, repairing, and performing preventative maintenance on a variety of personal computers and peripheral devices.

ESSENTIAL RESPONSIBILITIES:

* Uses automated tools to image workstations to departmental specifications

* Installs any client software or applications as needed

* Migrates user data, settings, and applications from old hardware to new hardware

* Assists with the migration and integration of newly acquired companies into the organization

* Verifies that users have access to any network resources as required

* Provides updates for inventory controls

* Provides antivirus management and support

* Installs, upgrades, and troubleshoots all computer hardware and software

* Sets up and tests workstations, peripherals, and printers for Windows and/or MAC environments

* Performs onsite analysis, diagnosis, and resolution of complex desktop problems for end users

* Recommends and implements corrective solutions, including offsite repair for remote users

* Implements performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc.

* Updates and maintains an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipment

* Logs all hours in time tracking system in order to assess workflow process

MINIMUM REQUIRED SKILLS AND COMPETENCIES:

* A minimum of 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organization

* Operating Systems - Windows XP/7, MAC OS

* Proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating Systems

* A thorough understanding of PC hardware and OS architecture

* Proficiency using and supporting Microsoft Office products

* Experience using various types of remote control and call-tracking support tools

* Flexibility to work overtime and on weekends in support of special projects and rollouts

* The ability to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)

Why SLAIT?

We have been growing since 1990 with offices in Virginia, Gaithersburg, MD., New York, Raleigh, NC, and Austin TX. For over twenty three years, we have delivered customized, creative IT solutions for customers in the commercial, and state and local government sectors.

*Staff Augmentation *Managed Services *IT Outsourcing *IT Consulting

Thank you for your consideration, please submit your resume today! Visit us at www.slaitconsulting.com

**Must be able to work for any employer in the United States. No Visa sponsorship.**

SLAIT Consulting is an Equal Opportunity Employer

Keywords: , Norfolk , Desktop Support Technician (Job #6423), IT / Software / Systems , Suffolk, Virginia