Patient Coordinator
Company: Eye Care Partners
Location: Hampton
Posted on: October 12, 2024
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Job Description:
A Front Office Specialist employee is trained to act as the
first point of contact for our patients where they set the tone for
the patients visit through excellent patient care. This employee
will also perform the necessary administrative responsibilities
needed to create a smooth check-in/out experience for patients.
This position requires occasional paid travel to our Virginia
Beach, Suffolk, and Norfolk locations. Travel between locations is
paid in both mileage and hours worked. Essential Duties and
Responsibilities Provide exceptional customer service during every
patient encounter (in person or via phone). Display a professional
attitude, greet patients promptly with a smile, and thank them when
they leave Answer phones (both external and internal); assure
prompt, courteous service at all times Practice urgency at all
times with patients time, as well as doctors time and schedule
Double check insurance authorizations to ensure completion and
build accurate flow sheets Knowledge of common fees charged for
common visits Check out patients and collect correct payments
Manage patient flow in the office Complete daily reconciliations /
close day / countdown cash drawer Comply with all company policies
and procedures including HIPAA General office duties and cleaning
to be assigned by manager Other Skills and Abilities Reliable
transportation that would allow employee to go to multiple work
locations with minimal notice Ability to work weekends when
applicable Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals Ability to
grow, adapt, and accept change Consistently creating a positive
work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous,
professional manner at all times Education High school diploma or
general education degree (GED); or one-year related experience
and/or training; or equivalent combination of education and
experience. Physical Demands While performing the duties of this
job, the employee is regularly required to use hands to finger,
handle, or feel. The employee is frequently required to stand,
walk, and sit. The employee must frequently lift and/or move up to
10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. We offer health/dental/vision insurance,
employer-paid life insurance, Paid Time Off (PTO), employer-matched
401k, monthly incentive programs, generous employee purchase
program, family purchase events, certification reimbursements, a
leadership team that knows everyone by name and loves to promote
from within, and a whole lot more! If you need assistance with this
application, please contact [phone removed]. Please do not contact
the office directly only resumes submitted through this website
will be considered. EyeCare Partners is an equal
opportunity/affirmative action employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, and veteran or disability status. Employment Type: Full
Time
Keywords: Eye Care Partners, Norfolk , Patient Coordinator, Other , Hampton, Virginia
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