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Auto Claims Squad Lead

Company: VirtualVocations
Location: Hampton
Posted on: November 1, 2024

Job Description:

A company is looking for a CLX Squad Lead, Total Loss to manage and develop a team of claim advocates specializing in total loss, theft, and fire claims.



Key Responsibilities

Guide, mentor, develop, and manage a team of advocates
Assist in handling claims, including addressing customer escalations and explaining coverage decisions
Track and report performance metrics and team KPIs, using insights to inform future priorities


Required Qualifications

6+ years of auto claims experience, specializing in Physical Damage claims-handling
3+ years handling total loss claims and salvage management
3+ years handling theft and fire claims
2+ years in a leadership role managing a team of auto adjusters
BA Degree in Business Administration, Finance or a related field

Keywords: VirtualVocations, Norfolk , Auto Claims Squad Lead, Other , Hampton, Virginia

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