SERVICE CENTER SPECIALIST

Company: Xylem
Location: Ashland
Posted on: November 14, 2024

Job Description:

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.We're Hiring for a Service Center Specialis - Industrial EquipmentThis role at our branch will be heavily responsible for "running the yard" and dispatching drivers. They will schedule deliveries and pickups, organize equipment in and out of the yard for rentals, sales, transfers, etc. Loading/unloading trucks, assisting walk-ins and call ins to identify equipment needs and availability, booking and handling haulers, plus. They will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issuesWe offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.Manage inbound phone calls, online inquires and customer walk-insAble to perform routine tasks related to the process that they supportStrong collaboration with customers and branch staff on dealing with issuesProcess customer requests such as rental quote generation and order placement over the phone, in person or via e-mailAbility to document tasks in process flowsAnswer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessaryEnter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight termsMay be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase orderReviews autorenewals of contracts and supports contract additions identified by branch staffComplete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign offSupport Service Shop Technicians in completing work orders and pulling necessary parts for product repairSupports branch staff in compiling metricsAssists branch manager and service staff ensuring customer requests are completed in a timely mannerEnsure correct time entries and appropriate billing is maintained for projects and service engagementsObtain and updates forms of payment to process for service orders from customersEnsures all service operations and part numbers are added to service ordersEnsures on site tech safety credentials or current training in placeCreate and maintain safe working environment and culture within the organizationTake care of internal and external customer needs and expectationsDemonstrates high impact culture through innovation, accountability and empowermentMust be able to function in a team environment; usually works with direct supervision but can work independentlyTask execution for area of responsibility up to levels defined in Xylem's DOA policyTravel Requirements:--- Driving Requirements:Must have a clean driving recordQUALIFICATIONS:Education & Experience Requirements:High school diploma or equivalent plus 2 years of applicable work experience or Bachelor's degree with demonstrated capability in comparable workLight construction experience preferredForklift certification preferred.Computer proficiency to include Microsoft Suite and math skillsDemonstrated ability to troubleshoot logical processes and basic knowledge of circuit testingSkill Requirements:Intra-departmental communication for purpose of alignment/ information sharingAble to executive tasks medium levels of autonomy; limited guidance required for complex tasksAble to collaborate with other disciplinesAbility to understand concepts in execution and strong organization skillsUnderstanding of general business conceptsStrong communication skillsSolid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)Fluency in relevant ERP systemsBasic understanding of typical IT business toolsBasic understanding of Field Service and CRM application like MS Field Service or MS CRMPhysical Demands:Heavy lifting of up to 50 pounds.Regularly required to sit or stand, reach, bend and move about the facility or customer job site.Regularly required to listen, talk to, and see employees and customers on a daily basisGeneral office environment and use of phone and computer equipment.Travel as required to fulfill the duties listed above or as required by the Company.Standard weekly job hours: 40 hoursSALARY: The estimated salary range for this position is $25.00/Hr. to $29.00/Hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.#LI-JTHOMPSON1Salary range:$34,000.00 - $54,500.00Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Keywords: Xylem, Norfolk , SERVICE CENTER SPECIALIST, Other , Ashland, Virginia