Hospital Emergency Dispatcher

Company: Sentara Health
Location: Norfolk
Posted on: March 28, 2025

Job Description:

City/State
Norfolk, VA

Work Shift
Second (Evenings)

Overview:

Overview

Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.

Previous healthcare and high-volume multi-line phone office setting experience preferred. Understanding medical terminology preferred.

Education

HS Diploma required.

Certification/Licensure

No certification required.

Experience

Two years customer service experience required.

Two years call center experience required.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Talroo-Allied Health, Monster, Call Center

.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The base pay rate for Full Time employment is:$17.31 - $28.85

Benefits: Caring For Your Family and Your Career

--- Medical, Dental, Vision plans

--- Adoption, Fertility and Surrogacy Reimbursement up to $10,000

--- Paid Time Off and Sick Leave

--- Paid Parental & Family Caregiver Leave

--- Emergency Backup Care

--- Long-Term, Short-Term Disability, and Critical Illness plans

--- Life Insurance

--- 401k/403B with Employer Match

--- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

--- Student Debt Pay Down - $10,000

--- Reimbursement for certifications and free access to complete CEUs and professional development

--- Pet Insurance

--- Legal Resources Plan

--- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Associated topics: 911, call, call center, communication, communication specialist, dispatcher, fire, hospital, phone, telecommunicator

Keywords: Sentara Health, Norfolk , Hospital Emergency Dispatcher, Professions , Norfolk, Virginia